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Q

Why is my domain not visible immediately after I submit the namer server details to my registrar?

A

Name server details are stored on numerous "mirror" computers throughout the world. It can take up to 72 hours before the updated information has filtered through to all these machines.

Q

What is your fax number if I want to cancel my hosting account by fax?

A

Please use our Support Request system to cancel a hosting account.

Q

How many pop e-mail accounts do I get per domain?

A

By default you get 50 email accounts, but if you need more you can submit a support request and we will increase this number at a small additional cost. If you need less than 50 additional email accounts we will not charge you anything extra for this.

Q

How do I set up new pop e-mail accounts?

A

Log in to your CPanel control panel, and click on MAIL. . Simply add a new email account with a username and password. You have now created a new pop account, e.g. username@yourdomain.com. If you select the REDIRECT feature, do NOT select the MAILBOX feature as well.  This user can access his e-mail as set out below. You can create 20 pop e-mail accounts per domain. 

Q

Do you offer webmail services?

A

Yes. You can access any email account which you have created in CPanel by going to http://webmail.yourdomain.com and entering the username and password which you have selected in CPanel.

Q

What is the name of my incoming mail server? (POP server) .