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Who we are:
Top 5 Hosting has been in business since October 2000. During this period we experienced one of the highest growth rates in the industry. We attribute our success very much to the fact that our customer support policy has always been aimed at providing personal, friendly support. With us you will feel that you are dealing with live human beings, not an impersonal 'Support Desk'.

Support:
We offer free support 7 days a week, unlike some of our competitors, who actually charge for this! Simply submit a support request from our support page, and be sure of a quick and helpful reply.

Hosting details
New accounts are created within 24 hours. You will be provided with the DNS server names to be able to set up your domain, as well as the username and password for your personal domain control panel, and the address to use with FTP to upload your files to our servers. You will simply love our Cobalt Raq and Plesk control panels. It allows you to have total control over your account with the click of a button. You do not have to know anything about setting up web servers! Every domain that you add will have its own control panel - which is totally generic. You can give the address of the domain control panel to every client of yours - and they can manage their own e-mail settings, autoresponders, FTP settings, view site statistics without you being involved at all, and without the client ever knowing that we even exist!

Network:
Our network has been engineered from the ground up to accommodate the high-availability demands of the Internet’s most popular web sites.

Please take a moment to view our unmatched network specifications and network features below:

Connectivity
We utilize connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. We also have peering agreements with local ISPs to allow fast delivery of packets when possible.

BGP4 Routing
We run the Border Gate Protocol (BGP4) for best case routing. Our entirely switched, Cisco powered network employs Cisco routers running HSRP (N+1 hot failover) to ensure that data can be routed even in the event of a router failure. The BGP4 protocol is a standard that allows for the routing of packets of information sent out from our network. Each packet of information is evaluated and sent over the best route possible. Because of our redundant network architecture, packets may be sent via alternative routes even if they are being delivered to the same end user. Should one of our providers fail, packets leaving our network are automatically redirected through another route via a different provider.

Guaranteed Packet Delivery
We pays our provider to make sure that packets of information are delivered to the end user's eyeballs. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because we actually have SLAs with all our providers, we are able to guarantee that all packets will leave our network at full speed.

Bandwidth Utiliziation
Our network has plenty of excess capacity, even during peak hours. This allows for us to accomodate even the largest spikes in traffic that are often associated with the most popular websites. We are always adding network connectivity and new routes in an effort to make sure content is delivered to your users as efficiently as possible